AI Customer Feedback Analyzer is a self-hosted web application that automatically analyzes customer feedback to extract sentiment, topics, urgency levels, and actionable insights. You install it on your own server or local machine, upload feedback from CSV, JSON, or TXT files, and receive structured analysis through an interactive dashboard. The system classifies sentiment as positive, negative, or neutral with confidence scores, categorizes feedback into eight topic areas (Product, Service, Support, Pricing, Features, Bugs, UX, Other), detects emotional tone, flags urgent issues, and extracts key terms from text.
Built with Flask for the backend and a responsive HTML/CSS/JavaScript interface, the application includes SQLite database storage, batch processing for multiple entries, real-time visualizations with charts, and export capabilities in PDF, CSV, and JSON formats. The sentiment analysis engine uses TextBlob combined with custom adjustment rules for negations, intensifiers, and context. Topic classification employs scikit-learn machine learning models trained on synthetic customer feedback data to improve coverage and protect user information. All data processing occurs locally on your infrastructure—no external API calls, no cloud dependencies, no data sent to third parties.
You receive the complete source code, training data, comprehensive documentation, quickstart guide, and automated setup scripts for Windows, Mac, and Linux. Requirements include Python 3.9 or higher, 2GB RAM minimum (4GB recommended), and 500MB storage. Modern web browsers (Chrome, Firefox, Safari, Edge) are supported. The application generates professional PDF reports with your company branding, maintains historical records of all analyzed feedback, and supports filtering by date range, sentiment, or urgency level.
This is a perpetual license with one-time payment. You may modify the code for your own use, deploy it on your own infrastructure, and build new closed-source products or SaaS offerings for your business and customers. The application uses synthetic data generation during model training to enhance topic classification accuracy while maintaining privacy standards. Due to the digital nature of this software, all sales are final and no refunds will be provided under any circumstances.
IMPORTANT NOTE: This application has been fully developed with all features implemented. However, it has not been tested in a live production environment. Buyer should expect to perform integration testing and may encounter minor bugs that require fixing. Basic technical knowledge and development skills are required for deployment and customization.
LICENSE TERMS: Seller retains full ownership and control. Purchase grants a non-exclusive, non-transferable, perpetual license—AS IS, no support/updates, no refunds, no other obligations. Buyer may build and operate a materially new, closed-source product (including SaaS/paid service) for their own business/customers. Buyer may not open-source or disclose the application, nor resell, redistribute, rebrand, sublicense, or use the application (or any derivative) to create a competing or substantially similar product. License terms may be updated or changed at any time; continued use constitutes acceptance.