Cancellation / Return / Refund Policy
Effective Date: [10/05/2025]
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1. Donation Policy – Non-Refundable
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All donations made to Articsledge are voluntary, final, and non-refundable, except in cases of technical error (such as duplicate transactions).
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If you believe there has been an error in your donation, please contact us within 7 days of the transaction with proof of payment.
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Refunds (if applicable) will be processed only after verification by our team and may take up to 10 working days.
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2. Online Courses and Educational Programs
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Once you enroll in a program and payment is confirmed (if paid), we do not offer refunds unless the course is cancelled by us or there is a critical scheduling conflict caused by Articsledge.
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Cancellations made by the student after joining a course will not be eligible for a refund.
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If a class session is missed due to unforeseen circumstances on our side (e.g., technical failure, instructor unavailability), we will offer a make-up class or a rescheduled session.
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Students are expected to attend regularly. Lack of attendance or personal scheduling conflicts are not valid reasons for refunds.
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3. Physical Products (Upcoming Shop)
This policy applies once our online store is launched.
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a. Order Cancellation
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Orders can be cancelled within 2 hours of placing the order, provided the item has not already been processed or shipped.
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Once an order is shipped, it cannot be cancelled.
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b. Returns
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Returns will only be accepted for items that are:
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Damaged during delivery
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Incorrect items shipped
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Defective in manufacturing
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Customers must notify us within 3 days of receiving the item, with clear photographs and a detailed description of the issue.
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Returned items must be unused, in their original packaging, and sent back within 7 days of our confirmation.
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c. Refunds
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Approved refunds will be processed back to the original payment method within 10–15 business days after receiving the returned item.
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We reserve the right to reject refund claims that do not meet the criteria above.
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4. Digital Content and Downloads
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Any digital product (e.g., eBooks, PDFs, recordings, or digital study materials) is non-refundable once accessed or downloaded.
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5. Discretionary Exceptions
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In rare cases, at our discretion, we may consider refunds or credits for future use in circumstances of genuine hardship. These are reviewed on a case-by-case basis and are not guaranteed.
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6. Contact for Cancellations / Refund Requests
To initiate a refund or cancellation request, please contact us with the following:
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Full Name
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Email used during transaction
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Order number / Payment ID (if applicable)
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Reason for request
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Any supporting evidence (e.g., screenshots, receipts)
Contact Email: mohammadmoizhassansiddiqui@gmail.com
Subject Line: Refund Request – Mu'izz Bin Raashid
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7. Policy Changes
Articsledge reserves the right to amend this policy at any time without prior notice. All changes will be published on this page with the updated effective date.
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We sincerely thank you for supporting Articsledge’s mission to spread authentic Islamic knowledge and serve the global Ummah. Jazaakumullaahu khayraa