AI Complaint Escalation Predictor is a complete machine learning application that analyzes customer complaints and predicts the probability they will escalate. Using a Random Forest classifier trained on synthetic data, it assigns each complaint a risk level (LOW, MEDIUM, or HIGH) and provides actionable recommendations to help your support teams prioritize urgent cases and prevent dissatisfaction from turning into lost customers.
You get the full source code with a Flask backend API, JavaScript frontend dashboard, and pre-trained model achieving 85 percent or higher accuracy. The system processes complaint text using TF-IDF vectorization and evaluates factors including customer sentiment, product category, previous complaint count, account value, and response time. You can analyze single complaints instantly or upload CSV files for batch processing. The dashboard displays analytics, historical trends, risk distribution charts, and category breakdowns. All predictions include confidence scores, key contributing factors, and suggested next steps.
This application runs locally on Windows, Mac, or Linux. It requires Python 3.9 or higher and stores all data in a local SQLite database—no external servers, no cloud dependencies except Chart.js CDN for visualizations. The package includes 210 synthetic training examples designed to improve model coverage while protecting real customer information. You receive 10 RESTful API endpoints for integration, comprehensive documentation, installation scripts, and a quick start guide. Basic technical knowledge is required for setup and deployment.
Use this application to build your own complaint management SaaS, integrate escalation prediction into existing customer service platforms, or deploy it internally to optimize support workflows. The license permits commercial use including paid services, but you may not resell the source code itself or create competing products.
IMPORTANT NOTE: This application has been fully developed with all features implemented. However, it has not been tested in a live production environment. Buyer should expect to perform integration testing and may encounter minor bugs that require fixing. Basic technical knowledge and development skills are required.
NO REFUNDS: Due to the digital nature, all sales are final.
Seller retains full ownership and control. Purchase grants a non-exclusive, non-transferable, perpetual license—AS IS, no support/updates, no refunds, no other obligations. Buyer may build and operate a materially new, closed-source product (including SaaS/paid service) for their own business/customers. Buyer may not open-source or disclose the application, nor resell, redistribute, rebrand, sublicense, or use the application (or any derivative) to create a competing or substantially similar product. License terms may be updated or changed at any time; continued use constitutes acceptance.