AI Customer Service Performance Analyzer Software is a complete full-stack application that uses transformer-based AI models to evaluate customer service interactions, score agent performance, and generate actionable training recommendations. Built with Python FastAPI backend and React TypeScript frontend, this production-ready software analyzes sentiment, detects emotions, classifies topics, and measures response quality across professionalism, empathy, clarity, and helpfulness dimensions.
The application processes customer service conversations from chat, email, or phone channels and delivers comprehensive performance metrics including resolution rates, satisfaction scores, and sentiment trends. Four pre-trained transformer models power the analysis: DistilBERT for sentiment classification, DistilRoBERTa for emotion detection, BART for topic categorization, and SentenceTransformer for semantic quality assessment. The system includes SQLite database storage, interactive dashboard visualizations with Recharts, and REST API endpoints documented in Swagger UI.
Designed for businesses, customer service teams, and developers building analytics platforms. You can deploy the software as-is for internal use or extend it to create your own SaaS product. The package includes synthetic training data covering 60 sample conversations across billing, technical support, complaints, returns, and general inquiries. Synthetic data generation protects user privacy while providing realistic coverage for model training and testing. Comprehensive documentation covers installation, API usage, customization options, and data formats. Technical requirements include Python 3.8+, Node.js 16+, and minimum 8GB RAM for AI model operation.
IMPORTANT NOTE: This application has been fully developed with all features implemented. However, it has not been tested in a live production environment. Buyer should expect to perform integration testing and may encounter minor bugs that require fixing. Basic technical knowledge and development skills are required for deployment, customization, and troubleshooting.
NO REFUNDS: Due to the digital nature, all sales are final.
Seller retains full ownership and control. Purchase grants a non-exclusive, non-transferable, perpetual license—AS IS, no support/updates, no refunds, no other obligations. Buyer may build and operate a materially new, closed-source product (including SaaS/paid service) for their own business/customers. Buyer may not open-source or disclose the application, nor resell, redistribute, rebrand, sublicense, or use the application (or any derivative) to create a competing or substantially similar product. License terms may be updated or changed at any time; continued use constitutes acceptance.