AI Live Chat Intent Detection is a production-ready application that automatically classifies customer chat messages into 10 distinct intent categories in real-time. Using advanced natural language processing with sentence transformer models, it analyzes incoming messages and determines customer intent with confidence scoring, enabling you to route conversations intelligently, prioritize urgent issues, and understand customer needs at scale. The system processes messages in under 2 seconds and provides detailed analytics through an integrated dashboard.
The application includes a complete Flask backend with REST API endpoints for single and batch message classification, WebSocket support for real-time bidirectional communication, and a modern web frontend with live demo and analytics visualization. You receive 10 pre-configured intent categories covering sales inquiries, technical support, account management, billing and payment, complaints, feature requests, general questions, urgent issues, positive feedback, and casual conversation. The classifier is trained on 491 examples across these categories and uses synthetic data generation techniques to improve coverage while protecting user information.
Built for developers and businesses implementing customer service automation, the system includes comprehensive documentation covering installation, API reference, deployment guides, and production setup instructions. Security features include input validation, XSS prevention, rate limiting, and optional API key authentication. Technical requirements include Python 3.8 or higher, 2 GB RAM minimum, and 1 GB disk space. The application uses SQLite for data storage and downloads an 80 MB sentence transformer model on first run. All source code is included with unit tests for the classification engine, database operations, and API endpoints.
IMPORTANT NOTE: This application has been fully developed with all features implemented. However, it has not been tested in a live production environment. Buyer should expect to perform integration testing and may encounter minor bugs that require fixing. Basic technical knowledge and development skills are required. NO REFUNDS: Due to the digital nature, all sales are final.
Seller retains full ownership and control. Purchase grants a non-exclusive, non-transferable, perpetual license—AS IS, no support/updates, no refunds, no other obligations. Buyer may build and operate a materially new, closed-source product (including SaaS/paid service) for their own business/customers. Buyer may not open-source or disclose the application, nor resell, redistribute, rebrand, sublicense, or use the application (or any derivative) to create a competing or substantially similar product. License terms may be updated or changed at any time; continued use constitutes acceptance.