AI Service Request Priority Scorer is a machine learning application that automatically assigns priority scores from 1 to 100 to incoming service requests. Built for support teams and IT helpdesks, it analyzes multiple factors to surface critical issues faster and reduce response time for high-impact tickets.
The system uses a Random Forest model trained on synthetic data generated to improve coverage across diverse ticket scenarios while protecting user information. It evaluates request text using TF-IDF analysis, customer tier, request age, number of affected users, revenue impact, and workaround availability. Scores map to four priority levels: Critical (80-100), High (60-79), Medium (40-59), and Low (1-39), each with recommended response times.
Key capabilities include:
REST API with endpoints for scoring, health checks, and model retraining
Web interface built with React and Tailwind CSS for manual scoring and testing
Customizable priority thresholds and model parameters
Integration-ready design for existing ticketing systems and workflows
The backend runs on Python with Flask, scikit-learn, and pandas. The frontend loads via CDN with no build step required. Basic technical knowledge is needed to deploy and configure the application.
IMPORTANT NOTE: This application has been fully developed with all features implemented. However, it has not been tested in a live production environment. Buyer should expect to perform integration testing and may encounter minor bugs that require fixing. Basic technical knowledge and development skills are required.
NO REFUNDS: Due to the digital nature, all sales are final.
LICENSE TERMS: Seller retains full ownership and control. Purchase grants a non-exclusive, non-transferable, perpetual license—AS IS, no support/updates, no refunds, no other obligations. Buyer may build and operate a materially new, closed-source product (including SaaS/paid service) for their own business/customers. Buyer may not open-source or disclose the application, nor resell, redistribute, rebrand, sublicense, or use the application (or any derivative) to create a competing or substantially similar product. License terms may be updated or changed at any time; continued use constitutes acceptance.
