AI Service Request Priority Scorer is a machine learning application that automatically assigns priority scores from 1 to 100 to incoming service requests. Built for support teams and IT helpdesks, it analyzes multiple factors to surface critical issues faster and reduce response time for high-impact tickets.
The system uses a Random Forest model trained on synthetic data generated to improve coverage across diverse ticket scenarios while protecting user information. It evaluates request text using TF-IDF analysis, customer tier, request age, number of affected users, revenue impact, and workaround availability. Scores map to four priority levels: Critical (80-100), High (60-79), Medium (40-59), and Low (1-39), each with recommended response times.
Key capabilities include:
- REST API with endpoints for scoring, health checks, and model retraining
- Web interface built with React and Tailwind CSS for manual scoring and testing
- Customizable priority thresholds and model parameters
- Integration-ready design for existing ticketing systems and workflows
The backend runs on Python with Flask, scikit-learn, and pandas. The frontend loads via CDN with no build step required. Basic technical knowledge is needed to deploy and configure the application.
IMPORTANT NOTE: This application has been fully developed with all features implemented. However, it has not been tested in a live production environment. Buyer should expect to perform integration testing and may encounter minor bugs that require fixing. Basic technical knowledge and development skills are required.
NO REFUNDS: Due to the digital nature, all sales are final.
LICENSE TERMS: Seller retains full ownership and control. Purchase grants a non-exclusive, non-transferable, perpetual license—AS IS, no support/updates, no refunds, no other obligations. Buyer may build and operate a materially new, closed-source product (including SaaS/paid service) for their own business/customers. Buyer may not open-source or disclose the application, nor resell, redistribute, rebrand, sublicense, or use the application (or any derivative) to create a competing or substantially similar product. License terms may be updated or changed at any time; continued use constitutes acceptance.
AI Service Request Priority Scorer
Ownership. Seller retains all right, title, and interest in and to the software application, including all copyrights and other intellectual property rights. No ownership is transferred to Buyer.
License Grant. Upon payment, Seller grants Buyer a non-exclusive, non-transferable, perpetual license to use, modify, and internally reproduce the software application solely to build, operate, and maintain Buyer’s own closed-source product or service for Buyer’s internal business purposes or for services Buyer provides to Buyer’s customers.
Permitted Commercial Use. Buyer may use the software application as a component in a materially distinct end product or service, including a hosted SaaS or paid service, provided that:
(a) the end product is offered under Buyer’s own brand;
(b) the software application is not exposed, sold, licensed, or distributed on a standalone basis;
(c) Buyer’s customers receive only the functionality of Buyer’s end product or service, not the source code or reusable software itself; and
(d) the end product or service is not advertised, marketed, positioned, or offered as a substitute for, clone of, competing alternative to, or lower-priced or free version of Seller’s software application or any commercial version of Seller’s software application.
Restrictions. Buyer may not, and may not permit any third party to:
(a) sell, resell, license, sublicense, redistribute, publish, transfer, or otherwise make available the software application, in whole or in part, on a standalone basis;
(b) open-source, disclose, or provide access to the source code of the software application except to Buyer’s employees and contractors who are bound by written confidentiality obligations;
(c) use the software application, or any substantially similar version of it, to create or offer a competing developer tool, template, starter kit, boilerplate, clone, or other product whose primary value is substantially the same as the software application itself; or
(d) remove any proprietary notices contained in the software application.
Buyer IP. As between the parties, Buyer owns Buyer’s branding, content, data, and original code that Buyer independently creates for Buyer’s end product, excluding the software application and any portion derived directly from it. Seller retains all rights in the software application and all modifications to the software application itself.
No Support; No Warranty. THE SOFTWARE APPLICATION IS LICENSED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW. SELLER HAS NO OBLIGATION TO PROVIDE SUPPORT, MAINTENANCE, UPDATES, OR ENHANCEMENTS.
Termination. This license terminates automatically if Buyer materially breaches these terms. Upon termination, Buyer must stop using the software application itself, except that Buyer may continue operating an already-deployed end product for a reasonable wind-down period of 30 days unless the breach involves unauthorized distribution, disclosure, or competition.
Changes to Terms. Seller may update these license terms prospectively for future sales only. The version in effect on the purchase date governs Buyer’s license, unless Buyer later expressly agrees in writing to a new version.
This software is fully developed and includes the features described in the product listing. It is delivered in its current state and is intended for buyers with basic technical and development knowledge needed for setup, configuration, and deployment.
Please note that, while the software has been completed, it has not yet been tested in a live production environment. As with most software products, some integration work, testing, and minor adjustments or bug fixes may be needed depending on your specific use case, hosting setup, or third-party services.
WHAT TO EXPECT
• Complete feature set as described
• Source files ready for deployment and customization
• Basic technical knowledge required for installation and operation
• Possible minor fixes or configuration adjustments during setup
SALES POLICY
Because this is a digital product with instant access to deliverables, all sales are final and non-refundable.
